Business Support Solutions
At Emma Virtual Assistance, we provide professional virtual assistant and business support services in Herefordshireand across the UK. What started as a one-person business has grown into a trusted team of experienced professionals, helping businesses save time, stay organised and focus on what they do best.
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With over 25 years of experience across administration, HR, sales, property and business management, we offer flexible support tailored to your needs. From diary and inbox management to bookkeeping, payroll, social media and customer communications, we're here to help your business run smoothly.
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Whether you need ongoing support, ad-hoc assistance or short-term cover, we're ready to become a reliable extension of your team.
Medical Secretarial Support
Our experienced medical secretaries provide professional and confidential medical secretarial support for consultants, clinics, healthcare professionals, and private practices. With backgrounds in both NHS and private healthcare settings, we understand the importance of accuracy, efficiency, and patient confidentiality.
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We can assist with clinical correspondence, audio typing and transcription, diary management, medical billing, patient administration, and general healthcare administration, helping you reduce paperwork and focus more time on patient care.
Property Portfolio Management Support
Our property portfolio management support helps landlords, property investors, and busy property owners stay organised without the stress of day-to-day administration. We provide reliable back-office support to help keep your properties running smoothly and your records up to date.
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From tenant communication and contractor coordination to rental income monitoring, estate agent liaison, and property administration, we take care of the time-consuming tasks so you can focus on growing your portfolio and maximising your investment.
Bookkeeping & Payroll Services
Our professional bookkeeping and payroll services help businesses stay organised, compliant, and in control of their finances. We provide accurate, reliable support for sole traders, small businesses, and growing companies, giving you confidence that everything is being managed correctly.
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From day-to-day bookkeeping and bank reconciliations to payroll processing, payslips, pension administration, and HMRC submissions, we take care of the financial admin so you can focus on running and growing your business.
Administrative Support
Our professional administrative support services help business owners reclaim valuable time by taking care of the day-to-day tasks that keep a business running smoothly. Whether you need ongoing virtual assistance or ad-hoc business support, we provide reliable, organised assistance tailored to your needs.
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From inbox and diary management to document preparation, data entry, invoice chasing, quote follow-ups, and general business administration, we handle the time-consuming tasks behind the scenes so you can focus on growing your business and serving your clients.
Customer Relations support
Strong customer relationships are at the heart of every successful business, but keeping up with enquiries, follow-ups, and day-to-day communication can be challenging when you're already stretched for time. Our customer relations support services help you stay responsive, professional, and connected to your clients.
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From managing customer enquiries and inboxes to handling follow-ups, appointment confirmations, and ongoing client communication, we help ensure no opportunity slips through the cracks. By maintaining consistent communication and excellent customer service, we help you build stronger client relationships while freeing up your time to focus on delivering your expertise.
Personal Assistant (PA) Services
Every business owner has a growing list of tasks that need doing but never seem to make it to the top of the priority list. Our Personal Assistant services provide flexible, reliable support to help you stay organised, productive, and focused on what matters most.
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From diary and inbox management to travel arrangements, meeting coordination, document preparation, research, and day-to-day administrative support, we become an extension of your business. Whether you're a sole trader, small business, charity, or larger organisation, our experienced team adapts to your needs, providing professional PA support that grows alongside your business.
Transcription Services
Our professional transcription services provide clear, accurate, and confidential conversion of audio and video recordings into well-structured, easy-to-use documents. Whether you need meeting notes, interview transcripts, consultation records, HR investigation documentation, or business reports, we ensure every detail is captured with precision.
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We understand that deadlines can be tight, which is why we offer flexible support and quick turnaround times whenever possible. If you have an urgent transcription project, let us know and we'll always do our best to help.
Accountability & Productivity Support
Sometimes the hardest part of running a business is finding the time and motivation to tackle the tasks that have been sitting on your to-do list for weeks or even months. Our accountability and productivity support helps you stay focused, organised, and moving forward.
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Whether it's managing action lists, prioritising workloads, setting deadlines, or breaking larger projects into manageable steps, we provide the structure and encouragement needed to keep things progressing. Many clients find that having someone to help organise, track, and follow up on tasks gives them the accountability they need to finally get things done.
One-Off Projects & Event Support
Not every task requires a long-term commitment. Our one-off business support services are perfect for standalone projects, short-term workloads, and those jobs that need doing but don't justify a permanent hire. Whether you're tackling a backlog of administration, reviewing business processes, carrying out research, or organising systems and workflows, we're here to help.
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We also provide professional event planning and event management support, drawing on hands-on experience coordinating events of all sizes. From scheduling and supplier liaison to logistics, administration, and on-the-day coordination, we help take the pressure off and ensure everything runs smoothly from start to finish.
